Question 1

What does Outgroww audit?

Accepted Answer

Outgroww reviews three layers of Shopify AI visibility: catalog data, agent-readable site data, and off-site sources. The audit checks product types, decision attributes, identifiers, structured data, crawler access, and the third-party sites AI cites when it recommends your competitors.

Question 2

What is an AI visibility score?

Accepted Answer

The score is a number out of 100 weighted by how much each catalog, machine-readable data, and channel gap affects an AI assistant's ability to retrieve and recommend a product.

Question 3

What is included in the free scan?

Accepted Answer

The free scan tests your store against real buying questions in your niche and shows how often AI assistants recommend you versus your competitors. You get a visibility score out of 100, the competitor being recommended instead of you, and your biggest gaps. It requires your store URL and email. No card, no commitment. Results within 24 hours.

Question 4

How does a full visibility report measure AI visibility?

Accepted Answer

A full report uses a basket of real buying questions, each asked three different ways in Perplexity. It measures how often you're recommended versus your competitors, and maps which sites the answers cite when they recommend them — rather than relying on a single screenshot.

Question 5

Do you implement the fixes for me?

Accepted Answer

No. You get the exact written plan — every fix names the field and the value — and you or your developer apply it. I never log into your store.

Question 6

I run an agency. Can I work with Outgroww?

Accepted Answer

Yes, through our partner program. You earn $200 for every client who buys a Blueprint through your link, paid through Rekomi after a 30-day hold. Your client gets the written fix plan, and you can quote them for implementing it. We don't offer white-label reports right now.

Question 7

Do you need access to my Shopify store?

Accepted Answer

No. The audit uses public product data only — the same data any AI agent can see.

Question 8

How long until I see changes in AI answers?

Accepted Answer

Typically 2–8 weeks after fixes are applied, and timing varies by AI assistant. No one can control how an AI assistant chooses what to recommend, which is why the Blueprint includes a 90-day re-measure.

Question 9

Do you offer refunds?

Accepted Answer

Refunds aren't available once your report has been delivered; you agree to this before checkout. Before we start work, you can cancel for a full refund. If a promised deliverable is missing or a finding misstates your store's public data, I fix it free. I recommend a free scan first, so you know whether you have a problem worth fixing.

Question 10

Which AI assistants do you test?

Accepted Answer

We run every measurement in Perplexity, an AI answer engine, using the same fixed method for every store. Other assistants, like ChatGPT or Google AI Mode, use different data and can answer differently, so we report what we measured and where.

Question 11

Why does my card statement say Dodo Payments?

Accepted Answer

We sell through Dodo Payments, our merchant of record. Dodo processes the payment, handles tax and issues your invoice, so your statement may show Dodo Payments instead of Outgroww.

Question 12

Is tax included in the price?

Accepted Answer

Yes. Prices are in US dollars and include any applicable sales tax or VAT. Dodo Payments calculates the tax portion from your location and shows it on your invoice.

Question 13

I found you through a creator's link. Does that change anything?

Accepted Answer

Some creators and agencies are paid partners; they earn a commission if you buy through their link. Your price is the same, and partners never see your report.

Question 14

Can I buy from the EU or UK?

Accepted Answer

Not yet. We don't currently offer reports to businesses in the EU, EEA or UK. Partners can join from anywhere.

Question 15

Is Outgroww affiliated with Shopify, OpenAI or Google?

Accepted Answer

No. Outgroww is independent. Shopify, ChatGPT, Google, Gemini, Copilot and Perplexity are trademarks of their owners; we name them only to describe what we measure and the channels merchants sell through.

The founding batch opens on 28 September 2026.