Refund Policy

1 How Refunds Work

Dodo Payments is the merchant of record for every order, so any refund is issued by Dodo to your original payment method. We can't refund you directly.

2 Before Delivery

You can cancel for a full refund any time before we start work on your report. If we decline your order (for example, a batch is full, your store is outside your plan, or the order comes from a region we don't serve), you receive a full refund automatically.

3 After Delivery

Each report is produced for your specific store, so we don't offer refunds once it has been delivered. You agree to this policy before checkout.

4 What We Do Instead

• We recommend a free scan before you buy, so you know whether you have a problem worth fixing.
• If a deliverable we promised is missing, we complete it at no charge.
• If a finding misstates your store's public data, we correct it at no charge.
• If we miss a stated delivery time, you can choose to wait or take a full refund before delivery.

5 Monitoring Subscriptions

Cancel any time; cancellation takes effect at the end of the current billing period. We don't refund part-months, and you keep access to reports already delivered. The Founding Batch's free re-measurement isn't a subscription and needs no cancelling.

6 How to Raise an Issue

Email use@outgroww.com with your order details. We reply within 72 hours. Please contact us before disputing a charge with your bank. We'll resolve it faster, and a chargeback on a delivered report may be contested with evidence of delivery and your acceptance of this policy.

Post

Sudarshan Dynamics, 592 C Block Shyam Nagar, Kanpur Nagar, UttarPradesh, INDIA. Pin: 208013